TERMS AND CONDITIONS

This website is managed by Nivoc.
 

Terms of Service

By using Nivoc products & services, you agree to comply with and be bound by the following terms and conditions.
 

NIVOC Soffit Panel-Terms & Conditions
 

Soffit Panel Warranty Guide

1. What is covered

  • Manufacturing defects in material and workmanship under normal use.

  • Warping, delamination, or cracking of the panel arising from a manufacturing defect.

  • Termite, fungal, and rot resistance of the panel body.

  • Water resistance of the panel body itself.

2. Warranty periods

  • 10 years — panel body: warping, delamination, termite, rot (manufacturing defects only).

  • 5 years — interior soffit surface finish and colour.

  • 3 years — exterior soffit colour retention under direct UV exposure.

  • 1 year — accessories: profiles, joiners, clips, screws, adhesives.

  • The period begins from the date of the NIVOC tax invoice, not the date of installation.

3. Conditions for validity

  • Purchased from Royal Enterprise (NIVOC) or an authorised NIVOC dealer against a valid GST tax invoice.

  • Original invoice and warranty certificate produced at the time of claim.

  • Panels inspected for visible defects before installation. Once installed, visible defects — shade variation, surface marks, dimensional issues — are deemed accepted.

  • Installed strictly as per the NIVOC Soffit Installation Manual, including specified fixing centres, expansion gaps, ventilation, and approved profiles.

  • Correct product used for the correct application — interior-grade panels must not be used in exterior or exposed locations.

  • Stored flat, dry, and shaded before installation; not stacked under load or in direct sun.

  • Cleaned only with mild soap and water. No solvent, thinner, acid, or abrasive cleaner.

  • Applies to the original purchaser at the original installation address. Non-transferable.

4. What is not covered

  • Installation defects of any kind, including incorrect fixing, insufficient expansion gap, inadequate substructure, poor ventilation, or use of non-specified profiles and fasteners.

  • Any workmanship of the customer's contractor, mason, carpenter, or third-party installer.

  • Failure, movement, or leakage of the roof, slab, framing, or civil structure behind the panel.

  • Impact damage, scratches, mishandling, or damage during transport arranged by the customer.

  • Acts of God: fire, flood, storm, cyclone, earthquake, lightning, hail.

  • Normal batch-to-batch shade variation, and variation from catalogue images, samples, or digital displays.

  • Gradual colour change within accepted industry tolerance from prolonged UV or weather exposure.

  • Chemical exposure, industrial fumes, coastal salt spray, or continuous heat beyond stated tolerance.

  • Products sold as seconds, clearance, sample, or defective lot.

  • Labour, scaffolding, dismantling, re-installation, painting, finishing, or any consequential cost.

  • Products without invoice traceability or with removed/illegible batch marking.

5. How to claim

  • Raise the claim in writing within 30 days of noticing the defect.

  • Submit: invoice copy, warranty certificate, clear photographs, batch number, and installation date.

  • Email: royalenterprise1818@gmail.com

  • Claims acknowledged within 48 hours.

  • NIVOC reserves the right to inspect the site and the installation before approving any claim.

  • Remedy is at NIVOC's sole discretion: replacement of the defective panels, or a credit note limited to the invoice value of the defective material.

  • If the product is discontinued, replacement will be with the nearest available equivalent.

6. Limitation of liability

  • Total liability is limited to the invoice value of the defective material supplied.

  • NIVOC is not liable for indirect, incidental, or consequential loss, including loss of business, labour cost, or damage to other property.

  • This warranty is in addition to statutory rights under the Consumer Protection Act, 2019.

  • Disputes subject to the exclusive jurisdiction of courts at Surat, Gujarat.

  • NIVOC reserves the right to amend these terms. The version in force on the invoice date applies.

User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials
  • You agree to accept responsibility for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to terminate accounts that violate our terms

Intellectual Property

  • All content, designs, and materials on our website are the property of WhiteRock
  • You may not reproduce, distribute, or create derivative works without our permission
  • Any feedback or suggestions you provide may be used without obligation to you

Limitation of Liability

Nivoc shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our products & services.

Governing Law

These terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these terms at any time. Your continued use of our ptoducts & services following the posting of changes constitutes your acceptance of such changes.

Last updated: July 23, 2026